Privacy Policy

Effective Date: 1 January 2025

1. Information We Collect

• Name, surname, and contact details (email address, phone number, postal address).
• Event details such as wedding dates, guest numbers, and special requirements.
• Payment and billing information (processed securely through approved payment providers).
• Information automatically collected when you browse our website, such as your IP address, browser type, and cookies.

2. How We Use Your Information

• Process bookings, enquiries, and accommodation reservations.
• Communicate with you regarding your booking or enquiry.
• Send updates, offers, or marketing communications (with your consent).
• Improve our services and website experience.
• Comply with legal and regulatory obligations.

3. Sharing of Information

• We do not sell, rent, or trade your personal information. We may share your information only with:
• Approved third-party service providers (e.g., caterers, accommodation platforms, or payment processors) where necessary for your booking.
• Regulatory or law enforcement authorities if required by law.

4. Data Storage and Security

• Your personal information is stored securely and only accessed by authorised staff.
• We implement appropriate technical and organisational measures to protect against loss, misuse, or unauthorised access.
• While we take all reasonable steps to protect your data, no online system can be 100% secure.

5. Cookies and Website Use

• Our website may use cookies to enhance your browsing experience.
• Cookies help us understand how visitors use our site and allow us to improve performance.
• You can disable cookies in your browser, but this may affect functionality.

6. Your Rights Under POPIA

• Access the personal information we hold about you.
• Request corrections or updates to your information.
• Withdraw consent for direct marketing at any time.
• Request deletion of your information where legally possible.
• To exercise these rights, please contact us at info@geckoridge.co.za

7. Retention of Information

• We will only retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

8. Links to Other Websites

• Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

9. Changes to This Policy

• We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

10. Contact Us

• If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
• Email: info@geckoridge.co.za